Hyundai's continual dedication to serving their customers is what makes them one of the best dealerships to purchase from, and according to DealerRater's recent Consumer Rating Index, this couldn't be truer. Known for providing consumer reviews of dealerships throughout the world, DealerRater has released a brand-new Consumer Rating Index, which ranks Hyundai number one in customer satisfaction. This marks the second time in the past month that Hyundai's been awarded for their customer service; they previously took the top spot in Brand Keys' Customer Loyalty Engagement.
To gather information for their Customer Rating Index, DealerRater took into consideration 330,000 reviews over a 12-month timespan. They averaged the consumer ratings for each dealership, which are based on friendliness, customer service, quality of work, price and overall experience, and quickly discovered that Hyundai led the pack.
"From more than 300,000 verified reviews gathered during a 12-month period, Hyundai customers ranked their dealership experiences higher than any other mass-market brand," said Gary Tucker, CEO, DealerRater. "We commend Hyundai for delivering increased transparency for consumers by proactively soliciting customer feedback on all sales and service experiences, paying attention to online reviews, and evaluating their business practices based on customer feedback."
If you want to experience Hyundai's incredible customer service firsthand, head down to Reliable Hyundai and we'll be happy to help you find a brand-new car suited for your lifestyle. We appreciate the support of our customers and work hard each day to not only meet, but exceed their needs.
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